Which question do you need to spend more time with – “When does excellence in my organization get in the way of progress?” Or – “How can mediocrity contribute to our future?”
Do you demand excellence on everything, even things that are not mission-critical? Are your people spending inordinate amounts of time hitting overly-high standards on non-essential things; do you expect superior work on things that have little or no impact on the organization's goals, intentions or customers? What changes when you agree to live with "okay" performance on non-critical things to free up the bandwidth for your people to excel at the most important things? How will you decide? When will you begin?