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A leader told me recently that one of the things holding her organization back was civility. Yes, her people are so concerned with being nice to each other that they won’t acknowledge underperformance or suggest obvious improvements if someone might be singled out. Bluntly, being nice has trumped being effective.

QUESTION:

Are you too civil? Is your culture too civil? What are you missing out on by being nice? What must you do to shift that thinking? How can you create a culture of "critical friends"? What one thing will thinking about this cause you do this week?

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