Originally Published November 28, 2011

It might sound backwards but, people are more prepared to follow the more they feel you listen to them. I’m not talking about giving people a chance to talk, I’m talking about giving them a real sense of being heard. The best leaders do this effortlessly.


What changes if, in a meeting (a group setting or one-on-one) you ask a specific follow-up question on most points your team member makes? How will they feel when you ask them to elaborate, go deeper, explain what’s behind their idea, etc.? When they know you are listening AND hearing, what change will you see in their behavior? When will you start?

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