Will PwC ever outlive the wrong envelope at the Oscars? Who knows? Think about it – backstage for PwC was a high-ranking, highly trusted, partner in the firm, not some intern or rookie. Yet, he got caught up in the bright lights of the moment and that overshadowed his ultimate responsibility (an extremely simple task). The result… a world-wide reputation hit for PwC; they are accountants for Pete’s sake, we count on them for accuracy.
What are the little things that “won’t ever go wrong” in your organization? Specifically, what are you doing to ensure your people don’t take the trivial stuff for granted?