The recent Olympics reminded me that the best athletes constantly, even relentlessly, look at their recent performance in order to improve the next time out.


How much effort, if any, do you put into analyzing your own performances — how you delivered a presentation, your actions in a sales call, your handling of a customer concern, your evaluation conversation with an employee? What improved results might you expect when you critically reflect like a world-class athlete? Articulate what went right, identify what needs improvement and, especially, plan what needs practice.

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