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The recent Olympics reminded me that the best athletes constantly, even relentlessly, look at their recent performance in order to improve the next time out.

Question:

How much effort, if any, do you put into analyzing your own performances — how you delivered a presentation, your actions in a sales call, your handling of a customer concern, your evaluation conversation with an employee? What improved results might you expect when you critically reflect like a world-class athlete? Articulate what went right, identify what needs improvement and, especially, plan what needs practice.

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