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I’ve been reflecting again about the difference between “applause” and “support.” Many leaders interpret strong words of praise and encouragement as indication that those people (board members, staff, etc.) are ready to join in the action. Sadly, that is often not so. Praise is praise – nothing more.

Question:

Specifically, who are you relying on to accomplish something based on their enthusiastic applause recently? How will you determine if it is or is not an indication of active support? Now what?

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