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You can only learn from what’s not working when you talk about it. Organizations only improve what’s failing when they shine light on the issues. Many leaders avoid serious conversations with their teams about products, services, processes, even people that aren’t working as they should.

Question:

Consider having a meeting with your key people where everyone brings a “what’s not working” issue for discussion; what will you expect to hear? How will you be stronger because of it?

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