“I knew that was how this was going to end up.” Have you heard that? Have you said that? Why do so many of us struggle through weeks, even months, of ineffectiveness when we already know what’s coming?


What is your most visible example of “I know how this will end?” (This could be an under-performing supplier or team member, it could be an overly-demanding customer or partner, it could be a product/service that’s outlived its effectiveness.) Recognizing it, what tough choice, what decisive action, what will you take this week to get it off the list?

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